Physician communication.

Patient communication.

Doctor-patient communication.

Human communication.

Two human beings.

Sitting in a tiny exam room.

Talking.

Huge.

It is a key driver of health outcomes.

Knock on the door.

Sit down.

I ask myself.

How would I speak to my mom?

Assuming I love my mom.

Ask.

Face each other.

Making eye contact no matter what.

Leave the computer out of the room.

Forget distractions.

Really be with them.

Like a good friend.

Sit and be eye level and not face the computer.

Put a little LOVE in your heart.

Listen like your life depends on it.

Observe their body language and your own body language.

Verbalize like you're speaking to an old friend.

Empathize like it's all that matters in the moment.